Cost of Quality (CoQ) vs Cost of Poor Quality (COPQ)
The distinction between Cost of Quality (CoQ) and Cost of Poor Quality (COPQ) reveals a fundamental principle of effective quality management: not all quality-related spending is equal. While CoQ represents the total investment in quality—including proactive prevention activities and appraisal processes—COPQ isolates the purely wasteful expenditures that result from internal and external failures. Organizations that confuse these concepts often…
Dr. Amit is a seasoned IT leader with over two decades of international IT experience. He is a published researcher in Generative AI and chatbot architectures (Springer & IJAET), with a PhD in Generative AI focused on human-like intelligent systems.
Amit believes there is vast potential for authentic expression within the tech industry. He enjoys sharing knowledge and coding, with interests spanning cutting-edge technologies, leadership, Agile Project Management etc. He previously earned top honors in his MCA.
